[thelist] RE: writing a productive search query

[Brian Cummiskey]

Matt Warden wrote:
> On Fri, 04 Mar 2005 16:16:37 -0500, Brian Cummiskey <Brian at hondaswap.com> wrote:
> 
>>What would you do?  

>>A-


> We're not talking 100s of hits per second to this page or anything.


True.  We're talking probaly 100-200 hits per hour, and maybe going to 
500 during peak call times.

Inline it is.


>>would you make the process seemeles to your phone
>>agent, or would you want them to fire-off manually a 2nd search/lookup

> 
> Neither.
> 
> "Last name search returns 0 results. Here are the results of a phone search:"

Why didn't I think of that?  :)

I think that's exactly what I want to do.

Thanks for the advice Matt.