[thelist] Support checklist - ideas?

Jay Blanchard jay.blanchard at niicommunications.com
Tue May 31 12:40:45 CDT 2005

I was wondering, do any of you have a "support checklist" of sorts when
you get a client who comes to you with vague error reports like:
"I get an error on like 468: missing ;"
Obviously there'll be some tailoring involved, but a blanket
questionnaire might help me deal more appropriately with these support

application name?
what were you doing when the error occurred?

That's a start.

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