[thelist] Support checklist - ideas?

Pete Freitag pf at cfdev.com
Tue May 31 13:25:19 CDT 2005

Chris George wrote:

>Hey all,
>I was wondering, do any of you have a "support checklist" of sorts when
>you get a client who comes to you with vague error reports like:
>"I get an error on like 468: missing ;"
>Obviously there'll be some tailoring involved, but a blanket
>questionnaire might help me deal more appropriately with these support
Hi Chris,

You might check out something like 
http://www.kayako.com/?_a=products&_m=esupport.features&_page=2 the 
trouble shooter in Kayako.


Pete Freitag
work: http://www.cfdev.com/
blog: http://www.petefreitag.com/
shop: http://www.dealazon.com/

Author of the CFMX Developers Cookbook

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