[thelist] Support checklist - ideas?

Chris George cgeorge at basecorp.com
Wed Jun 1 10:14:02 CDT 2005

Yeah - definitely my first questions as well. Unfortunately, none of the
developers have dipped into this particular project in weeks... Very
strange indeed.

But thanks for the suggestion, definitely the cardinal rule.

> > Hey all,
> >
> > I was wondering, do any of you have a "support checklist" of sorts 
> > when you get a client who comes to you with vague error 
> reports like:
> >
> > "I get an error on like 468: missing ;"
> What changed? That's the question I thought was the key one. 
> I had a call the other day .. my screen's only displaying 3/4 
> of its possible width. It was OK before Sunday.
> The question is, what happened between it being right and it 
> being wrong.

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