[thelist] Customizable Help Desk Solution Needed

[aardvark]

On 9 Dec 2005 at 8:39, Norman Bunn wrote:

> I have a client who has a client who needs a web-based system to track 
> "technical requests" that are specific to his/her industry.  I was 
> thinking maybe a help desk system or even a forum could serve as 
> starting point.  Can someone point me to some possible starting points?

preferred language? necessary features?

i implemented a third-party help desk package for a client over a 
year ago, and they are pleased with it... part of the requirements 
were that it be in ASP, and that the source code be part of the 
license so that i could customize it by adding in additional 
applications...

email me offlist and i can give a little more detail...