[thelist] looking for ticket system recommendations
Sarah Adams
mrsanders at designshift.com
Thu Feb 9 12:36:11 CST 2006
I'm looking for a ticket system to use for client requests and support
tickets. I've searched google and came up with some possibilities, but I
can't tell whether they're any good from looking at their sites. So I'm
soliciting recommendations based on your experiences with ticket systems
you've used.
Required features:
- very easy (for my client) to use
- ability to prioritize tickets, not just with a few levels, but
actually sorting the entire list of tickets into the exact order I want
- ability to categorize tickets
- low or no cost
Nice-to-have feature:
- a field to indicate a time estimate for completing a request
--
sarah adams
web developer & programmer
portfolio: http://sarah.designshift.com
blog: http://hardedge.ca
More information about the thelist
mailing list