[thelist] looking for ticket system recommendations
Max Schwanekamp
lists at neptunewebworks.com
Fri Feb 10 11:39:08 CST 2006
Sarah Adams wrote:
>>Required features:
>>- very easy (for my client) to use
>>- ability to prioritize tickets, not just with a few levels, but
>>actually sorting the entire list of tickets into the exact order I want
>>- ability to categorize tickets
>>- low or no cost
>>Nice-to-have feature:
>>- a field to indicate a time estimate for completing a request
I had a similar question[0] some months back, and in the end my
favorites were dotproject[1] or [to continue with] Basecamp[2]. After a
brief fling with dotproject, I've returned to Basecamp because while
dotproject had all the features I wanted, it's godawful slow and clients
don't take to it as easily. Basecamp is very useable, and I use ToDo
lists extensively, one list for each "ticket" category, each list
ordered according to priority. (It works, but I think I'll try FogBugz
soon, now that it's available on Unix!)
> Does anyone have any good or bad experiences to share about either of these?
> osTicket: http://www.osticket.com/
> OTRS: http://otrs.org/
I think there's one spec you haven't mentioned - is this a ticket system
for your client to use to answer questions about products from
end-customers? Or is this a system for you and other IT people to track
your project development? These are often referred to by the same
names, "request tracker", "ticket system", etc. but have very different
focus.
Your first post seemed to imply that you're after the latter, i.e. a
project management/tracking app for IT to interface/track
client/management requests; but those two examples are end-customer
ticket systems.
[0] http://lists.evolt.org/archive/Week-of-Mon-20051031/177196.html
[1] http://www.dotproject.net/
[2] http://www.basecamphq.com/
--
Max Schwanekamp
http://www.neptunewebworks.com/
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