[thelist] Forcing a Maximized Browser Window

Jose Hurtado jlhurtado at gmail.com
Wed Jul 19 09:00:01 CDT 2006


Great article!

I like this point in particular, I think we all can relate to this one:

Rosenbluth International, a corporate travel agency, took it even further.
CEO Hal Rosenbluth wrote an excellent book about their approach called Put
The Customer Second - Put your people first and watch'em kick

Rosenbluth argues that when you put the employees first, they put the
customers first. Put employees first, and they will be happy at work.
Employees who are happy at work give better customer service because:

   - They care more about other people, including customers
   - They have more energy
   - They are happy, meaning they are more fun to talk to and interact
   - They are more motivated

On the other hand, when the company and management consistently side with
customers instead of with employees, it sends a clear message that:

   - Employees are not valued
   - That treating employees fairly is not important
   - That employees have no right to respect from customers
   - That employees have to put up with everything from customers


Best Regards,

Jose L. Hurtado
Web Designer / IT Professional
Toronto, Canada

On 7/19/06, Christian Heilmann <codepo8 at gmail.com> wrote:
> > Lee, Chris and Jordan,
> >
> > I will try to make it work as you suggest Lee, I'll tell the group
> whether
> > it works or not in Safari.
> >
> > Chris and Jordan, indeed educating the client in the end is part of the
> job,
> > but education only works with those that WANT TO LEARN.  In my
> experience
> > only 20% of clients actually listen and care about learning, usually
> they
> > want things done their way... I think we can blame Sinatra for that! : )
> It is down to your self confidence. The security argument I posted
> should be very easy to sell.
> Check this out on the subject "my client wants this and there is no
> arguing":
> http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service
> --
> Chris Heilmann
> Book: http://www.beginningjavascript.com
> Blog: http://www.wait-till-i.com
> Writing: http://icant.co.uk/
> --
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