[thelist] hosting problem
Bob Meetin
ontheroad at frii.com
Sun Dec 3 12:32:09 CST 2006
Several years ago (before I started to web design) I set up a site
through a hosting company I found on the internet, didn't know what I
know now, wasn't aware of groups like this, feedback sites, etc.
One-stop shopping - great when it works, but horrible when it fails.
This particular company both registers the domain and does the hosting.
There were some major disruptions in service about 2 weeks back, site
offline, no email, etc for between one and two days. Other things broke
including cronjobs, just a mess.
I have made efforts to get the hosting switched, but as they maintain
access to the domain maintenance control panel and have refused to
respond to requests to switch to godaddy (many requests) so that we
could manage nameservers, this kind of leaves us in a hostage situation.
godaddy is at a loss - apparently the current registrar (this company is
acting as the reseller), must acknowledge/release this ownership. Not
sure I'm using the right terminology.
Questions:
* If anyone has had a similar experience, how did you resolve it?
* Is there anything that can be legally done to compel the company to
comply with the change order to godaddy? Any federal regulations that
they must comply with or lose their license?
* The domain registration for the site is due up within a couple weeks.
If we were to refuse to renew, allow to expire, would we be able to
immediately switch to godaddy (even if it takes a couple days to
propogate) or can this company not let this happen (stranglehold)?
* Recommendations?
-Bob
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