[thelist] how do you manage/respond?
Bob Meetin
bobm at dottedi.biz
Fri May 29 13:12:16 CDT 2009
Joel D Canfield wrote:
>> Next time I end up in that situation I've got the
>> contract to cover it: I tell them that the relationship is no longer
>> tenable, deliver what work has been done and ask for payment. The end.
>>
>
> our contract includes a clause that says, essentially, if you haven't
> given us all the data within 60 days after the contract is signed, we
> can consider the contract fulfilled and bill for the balance due.
>
> thus far we've never enforced it, primarily because we're screening
> clients more carefully than when we had The Client Who Caused the Clause
>
> joel
In this case the problem is perhaps more/less complicated and perhaps
self-induced by not being a little more business-savvy and enforcing
requirements at the onset (like Joel and many of you have responded).
Business owner wants to convert his current website into an eCommerce
system. I am charging by the hour, so this part is fine. Unfortunately
other than pointing me to a similar type website he did not want to go
into specific requirements. I chose a general eCommerce solution. Back
to Business owner, he comes to grip with the fact that he is not focused
or interested in populating the database, so hires a guy who knows their
business to help but is tech unsavvy and requires handholding.
In addition to me becoming a personal assistant, as they start to
populate the cart they come up with a variety of pricing/quantity needs
that can only be described as unique/custom. I've solved most of the
issues through research and tinkering, but these type of solutions are
very distracting, take undivided concentration and I find it hard to
simply drop what I'm doing and dive in.
As a side note - the guy assigned to populate the cart work incredibly
slow, seems to be a one-finger typist. I hear frequent feedback abut
the project taking much longer than expected. Well, of course. This is
not a rant, but really a learning experience.
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