[thelist] paypal password retrieval advice
Bob Meetin
bobm at dottedi.biz
Tue Dec 29 22:49:26 CST 2009
This might seem like a substandard question, but anyhow I have a site
which has a donation form. This works, so when you get to paypal you
can either use the credit card option (left side, the Continue link) or
sign in with your paypal username.
Daffy as well. I checked the logfile today and found a couple folks who
had attempted to donate but failed so I emailed them asking what went
wrong. They were helpful. In both cases they had problems with using
paypal.
The one that is troubling forgot his password, so he couldn't sign in,
nor could he use the pay by credit card option because since he has a
username, credit card and email on file, paypal errors out and won't let
you move forth as it compares what you attempt to use (email address and
credit card) with what's in the database. i.e It is encouraging you to
sign in.
So this guy attempted to follow paypal's reset password instructions,
but got k-o ed. In his words:
"I could not recall my Paypal password and the credit card they had is
no longer active. One of the questions they ask when you forget your
password is to give the complete credit card number and since I no
longer have that card I could not get past that. I even went on Paypal's
site and they had no answer or way to get around it."
Any ideas?
--
Bob
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