http://www.msnbc.com/news/761972.asp?0pu=70&cp1=1 If you’ve ever dreamt about wresting control of your lousy Internet Service Provider, or wished you could give the phone or cable companies a giant piece of your addled-by-crappy-customer- service-mind, you will love the following story about some kindred spirits in the mountains of Summit County, Colo. -- Read the evolt.org case study Usability: The Site Speaks for Itself http://www.amazon.com/exec/obidos/ASIN/1904151035/evoltorg ISBN: 1904151035