Hi Isaac, Reminds me of a co-worker who called support on a technical issue and just had one heck of a time understanding the support guy's thick accent. For reasons unknown to me he wanted the support guy's name so he could call him back if he ran into further trouble. (This would be helpful how? If you can't understand the guy on the first call, why would you want to call back and make sure you got the same guy?) I could overhear the call ... I swear ... he made the tech support guy repeat his name THREE times ... Then (this was classic) he made the support guy SPELL his name because my co-worker was still having trouble figuring out what the heck he was saying. The support tech's name? Steve Smith. Dang ole No' Car'lina acc'nt!! ;-) Imagine Boomhauer (from King of the Hill) as tech support. I thought it was hilarious at the time. Heck, I still get a kick out of it. Of course ... it was SEP!! RonL. -----Original Message----- From: isaac [mailto:isaac at members.evolt.org] Subject: RE: [thechat] Say Hello to Sanjeep, Er, Sam I remember getting frustrated with Dell tech support who appeared to be based out of Singapore or similar. I have no problem with this happening at all, BUT in some cases the accents or broken English made communication exceptionally difficult. And when you're discussing technical problems and/or legal issues, it can be very troublesome.