[thechat] Re: Telewest cable engineer's troubleshooting technique

[Thomas Nimo Telperion]

I think you might find that the chap was in fact a chump. Sounds like a case 
of not enough training and too much time in la-la-fairy-land to me. Should 
be fired and sliced up, fed into a power station so at least his life can 
have a small amount of meaning.

TnT






>From: "Chris Marsh" <chris at ecleanuk.com>
>To: <thechat at lists.evolt.org>
>Subject: Telewest cable engineer's troubleshooting technique
>Date: Wed, 12 Mar 2003 15:06:45 -0000
>
>Dear all
>
>I recently sold a laptop to a friend of mine. Yesterday an engineer from
>Telewest came round to his house to install cable internet access. I
>received a couple of calls from him, as he couldn't get a connection and
>believed the problem to lie with the laptop. As I've never had any
>problems with any aspect of this particular machine, I was of very
>little help. The engineer refused to try connecting using another laptop
>(which was available) on the grounds that "he was absolutely sure it
>would work". He managed to obtain connectivity a couple of times on the
>original laptop, although he couldn't maintain it. After 6 hours he
>left, telling my friend that a driver (not specifying which one) was
>only half installed, so until it was "fully" installed he would only be
>able to connect half the time. Does this mean that if I only half
>install Windows I can only use the machine on Mondays, Wednesdays and
>Fridays?
>
>Regards
>
>Chris Marsh


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