> Out of curiosity Joel, what is a "virtual assistant"? administrative assistant, secretarial type (essentially, anything you need done in your office) but over the internet. Sue does audio transcription, sets up blogs for clients, then posts what they've written, makes phone calls (not telemarketing) and generally does whatever *doesn't* directly make them money or isn't their strong suit, but still needs to be done. to describe what she does, she asks prospects two questions: what are you doing in business right now that's not directly adding to your bottom line? I can do that for you. what are you doing right now that you really don't enjoy? I can do that, too. she's got a small team she can offload specialty stuff to (someone with accounting background, 'cause Sue's done all the bookkeeping she cares to do.) there's a long answer, too . . .