Hassan Schroeder noted much goodness, including: >>But seriously - every large (and medium) company "IT" organization I've ever seen has been modeled on Dilbert's "Mordac, Preventer of Information Services". So meh. Much sadz. Aha! THAT was my mistake! I had thought Scott was being a voyeur peering into our company. I didn't realize he was writing instruction manuals!!! That explains a lot. Cheers, RonL.