[Sysadmin] got root?

[David Kaufman]

Dean Mah wrote:
> David A. Ulevitch wrote:
>> All jobs should be logged on a wiki or in a ticket system.


a big +1 on that!

> Suggestions for a system?
>
> Dean

actually, i have been wanting to setup (and learn) RT from
http://www.bestpractical.com/rt

i was evaluating several different request tracking systems last year
for a project and i ended up using a hosted solution, just because the
no-setup aspect meant it was quicker to get going, but RT was the close
second choice.

since then RT has been adopted by CPAN [http://rt.cpan.org], the perl6
team [http://rt.perl.org/] and the IETF [http://rt.psg.com] (!) so i
guess i shoulda took a harder look :-)

-dave