Q: How do you remind your customers that there is a bill to pay, . . . in a nice manner? A: Generally, the advice here is right. A contract (verbal or written) must contain 'quid pro quo' terms of some sort (something for something, an exchange). Often, this is money or goods exchanged for some work. Without some conversation to the effect of: I'll do 'this' for you if you do 'that' for me, well ... it's likely to be considered a volunteer effort, a favor by the other person. If you haven't delivered the product, briefly hold off on doing so. Then, go in and say that: "... it's ready to go, but I guess we didn't finalize anything on money on this, did we? I'd like to be fair to both of us for this. I've spent 'x-hours' on it and spent $x for ___. Generally, the going rate for this work is $x/hour. So, that would total up to $x. Does this sound fair to you?" If it doesn't, ask what they think would be fair. Try to negotiate and/or split the difference with them. If you haven't delivered the product and they maintain that they thought you were doing it as a favor or for experience, you'll have to decide if you want to give it to them or not. That's a PR / Human Relations thing. For the future, get a 'quid pro quo' of some sort. Let us know how it comes out. AJ _________________________________________________________________ Get your FREE download of MSN Explorer at http://explorer.msn.com/intl.asp.