Check out Request Tracker! It offers the functionality you are describing and is quite stable and easy to use. http://www.bestpractical.com/rt/ My company has been offering RT hosting since January and our clients seem quite pleased with it. -- David On Jun 9, 2004, at 10:01 AM, Sarah Sweeney wrote: > Messages to the webmaster email account for a site I developed (and > continue to develop) are sent to me and a few people in the client > organization. Unfortunately, most messages don't get replied to, > either because these people just don't care, or think someone else > will reply to the messages. Also, when messages do get replied to, > they don't always get CCed to the other "webmasters", so we all know > if the messages were replied to. > > I've suggested they try a ticket system as a possible solution to this > problem. The requirements: free or really cheap, PHP or ColdFusion (or > Perl), MySQL or SQL Server, and, most importantly, it must be *dead > simple* to use :) These are some I've found: > http://freshmeat.net/projects/ticketsmith/ > http://www.troubleticketexpress.com/open-source-software.html > http://otrs.org/ > Based on the demos/screenshots available, I think TicketSmith looks > like the easiest to use. Does anyone have experience with any of these > or any other good ticket systems? > > -- > Sarah Sweeney > Web Developer & Programmer > Portfolio :: http://sarah.designshift.com > Blog, etc :: http://hardedge.ca > -- > * * Please support the community that supports you. * * > http://evolt.org/help_support_evolt/ > > For unsubscribe and other options, including the Tip Harvester and > archives of thelist go to: http://lists.evolt.org Workers of the Web, > evolt !