[thelist] email ticket system for webmaster messages

David Siedband david at calteg.org
Wed Jun 9 12:49:28 CDT 2004

Check out Request Tracker!

It offers the functionality you are describing and is quite stable and 
easy to use.


My company has been offering RT hosting since January and our clients 
seem quite pleased with it.

On Jun 9, 2004, at 10:01 AM, Sarah Sweeney wrote:

> Messages to the webmaster email account for a site I developed (and 
> continue to develop) are sent to me and a few people in the client 
> organization. Unfortunately, most messages don't get replied to, 
> either because these people just don't care, or think someone else 
> will reply to the messages. Also, when messages do get replied to, 
> they don't always get CCed to the other "webmasters", so we all know 
> if the messages were replied to.
> I've suggested they try a ticket system as a possible solution to this 
> problem. The requirements: free or really cheap, PHP or ColdFusion (or 
> Perl), MySQL or SQL Server, and, most importantly, it must be *dead 
> simple* to use :) These are some I've found:
> http://freshmeat.net/projects/ticketsmith/
> http://www.troubleticketexpress.com/open-source-software.html
> http://otrs.org/
> Based on the demos/screenshots available, I think TicketSmith looks 
> like the easiest to use. Does anyone have experience with any of these 
> or any other good ticket systems?
> -- 
> Sarah Sweeney
> Web Developer & Programmer
> Portfolio :: http://sarah.designshift.com
> Blog, etc :: http://hardedge.ca
> -- 
> * * Please support the community that supports you.  * *
> http://evolt.org/help_support_evolt/
> For unsubscribe and other options, including the Tip Harvester and 
> archives of thelist go to: http://lists.evolt.org Workers of the Web, 
> evolt !

More information about the thelist mailing list