> We use Merak Mail too, but I think the problem is on the client end. > Check and see if he is running Norton System Works or some other > Third-Party ACTIVE viri and spam scanning tool. > > When they get a problem email, have them shut down the active scanning > so they can attempt the download again. It should go through. I will suggest this, but the fact that he WAS able to download the email from another server would point away from your hypothesis. One email, however, is indeed not a significant sample, this is true. Thank you for the suggestion.