On 8/5/07, Alex Beston <alex.beston at gmail.com> wrote: > Sure. Where did you find out about this stuff? Did you do contract law > or do you just know it in your bones & so know where to start > searching? Martin has a lot of experience consulting on CRM projects with one of the bigger consulting companies. I think it's one of those things you either have experience with or you don't; although I guess theoretically you could read up on complex sales processes or something. I think it would be difficult to fit all the pieces together without actually being involved in the process, though. -- Matt Warden Cincinnati, OH, USA http://mattwarden.com This email proudly and graciously contributes to entropy.