[thelist] Ticketing Software

Raoul Snyman raoul.snyman at saturnlaboratories.co.za
Mon Dec 19 11:59:24 CST 2011

On 19/12/2011 16:50, Fred Jones wrote:
> 1. Two-way Email Updates: Both the client and the staff should be able
> to receive and send updates to tickets via email
> 2. Attachments and HTML Email: Ideally the email-based updates will
> allow users to send attachments and also HTML email. Many of our
> clients send HTML emails, with a bit of formatting, and so we need to
> be able to see that in the tickets, ideally.
> 3. Clients should not be required to create user accounts and login in
> order to access tickets.

What about Redmine? It's written in RoR, but it works fairly well.

Raoul Snyman, B.Tech IT (Software Engineering)
Saturn Laboratories
m: 082 550 3754
e: raoul.snyman at saturnlaboratories.co.za
w: www.saturnlaboratories.co.za
b: blog.saturnlaboratories.co.za

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