[thelist] responding to your visitors
Warden, Matt
mwarden at mattwarden.com
Sun Mar 3 22:39:01 CST 2002
On Mar 4, Marc Seyon had something to say about [thelist] responding to...
>Happy Monday to everyone,
>
>What do you guys think about how long it should take for users to receive a
>response to questions submitted to a site (either via online form or email)?
>
>I always tell new clients they should definitely be under five working days
>(a work week), and personally I try to adhere to two working days myself.
>Of course important questions should be handled ASAP, but I'm more
>referring to general feedback...
of course, it depends on the situation, but i think 3 days is the upper
limit.
>And relatedly, how many of you still get absolutely no response from sites,
>even (relatively) well-known companies?
i just sent feedback to e-trade's new site. that was maybe 10 days
ago. nothing so far. i don't plan on getting anything.
but, i kind of expected that to be a one-way communication.
hth,
--
mattwarden
mattwarden.com
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