Hassan Schroeder wrote: > Luther, Ron wrote: > >> .... for cable tv content and internet connectivity. > >> ... I'm pretty much sold on avoiding the Comcast intertubes if possible.) > > Heh, well. I felt the same for quite a while, using Speakeasy as my > DSL provider. But I wound up going through so many cycles of back > and forth between them, the actual DSL provisioner, and the local > phone company that I finally said the heck with it, since we already > had Comcast cable tv. And $DEITY knows it was with great trepidation, > based on past service experiences. > > BUT, props where props are due: my cable modem had been dropping off > line intermittently for a couple of weeks, and by last Wednesday it > was resetting itself over and over. So I called the service #. After > the phone tree, the *very first person I spoke with* actually knew > what he was doing, had visibility into the stats of my modem(!), and > immediately acknowledged that something was badly wrong. He offered > a service tech visit the next day at 11:00; I couldn't be there at > that time, so took the first Friday appointment. > > Service tech arrived, checked the signal at the modem, went outside, > said the signal level was too high, spent 20 minutes on a ladder on > the pole, tickety-boo and bob's y'r uncle. > > No guarantee that it'll always be that good, of course, but I'd say > Comcast has made substantial progress in their service side. > > YMMV, > > Oh, and it's pretty screamingly fast, FWIW. :-) We have Time-Warner Cable and this is essentially what happened to us except we had to go through several visits before a young woman came out about 8pm one Summer day who knew what she was doing. She said what I had suspected, that the problem was on the pole not in my house. A crew came out with a bucket truck a day later and we have been on high-speed ever since. -- LinkedIn: http://www.linkedin.com/pub/8/a4/60 Twitter: http://twitter.com/RogerTheGeek MissHunt: http://www.misshunt.com/ (Home of the Clean/Dirty Magnet) CFinNC: http://cfinnc.com/ Look for 2010 conference in the Spring.